Sometimes, the little guy wins against the big company

And it happened tonight down in South Boston!


Barry Tuck had been fighting Verizon Wireless for four months over his bill. With the changeover from Alltel to Verizon, his bill had climbed to over $800. Every time he called them, he’d get no answer to his problem. Verizon had no sympathy for him and disconnected his service. So, what’s one person going to do against a big company?

Barry had an idea. He headed out on a mission, armed with a piece of plywood and can of spray paint. What did he do?

When he told me of his plan, I thought he was nuts. I thought I was going to get a story of either a guy arrested for civil disobedience or a story about a guy getting ran over on Halifax Rd. Turns out I’m writing a story about a guy who get exactly what he wanted.

After being confronted by Verizon store management, Barry stood his ground and said he was doing nothing illegal by standing on the public right-of-way and holding a sign. Store management even tried to take the sign and threatened to call the police. Barry didn’t back down. On the next visit out to him, the manager asked “What’s the problem?”. They talked and the manager went back inside. Barry did the right thing and took his sign down while Verizon worked on his bill. On the next visit out, Barry’s bill was taken care of and his phone was reconnected.

Well done, Barry Tuck. Congratulations on taking a stand and getting what you wanted.

http://www.southsidecentral.com/wordpress/2009/09/21/sometimes-the-little-guy-wins-against-the-big-company/